Returns Procedure

Telephone – 01327 841610
Fax – 01327 841611

E-mail – laserdirect@lasersailing.com

Please read our terms and conditions in their entirety prior to returning goods.

All returned goods must be accompanied with a returns form. Laser Direct do not accept any responsibility for paying the costs involved in returning goods to Laser Direct. The costs incurred in sending unwanted items back to Laser Direct are the responsibility of the customer.

We also advise that proof of postage is obtained as we are not liable for items lost in transit. All Laser Direct products can be returned to us for an exchange or refund if they are in as-sold condition and in original packaging, within 28 days of receipt.

If you would like to return an item and it is outside the 28 day period, you have up to two months to send the goods back to us for a credit note or an exchange.

Returned goods are inspected in our Returns Department and replacements, exchanges, credits or refunds are carried out within 7 working days and replacement goods are subject to availability.